Your purchase doesn’t fit properly? Don’t like the colour? Or just changed your mind? Please see our returns policy below.
As at 17 November 2021 - Please note that ALL SALE STOCK is final sale and is not able to be returned. SALE STOCK includes any items that are discounted or sold under its RRP price. This includes using any discount codes, flash sales, or other promotions.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must:
- be in its original unused condition
- be unwashed and without scent
- have the original returns tag still attached
- if a hygiene sticker is placed on the item it must be in its original position
Please note that gift cards/vouchers are non refundable and are only valid until the expiry date noted. Postage will also not be refunded.
Returns will only be accepted if a return request has been authorised via email first.
How do I return an item?
Send us an email at firstname.lastname@example.org with your order number, the item you would like to return and the reason why you would like to return it. We will then advise if your return request has been accepted.
If accepted please return your item as soon as possible. Should your return be received 21 days or more after your initial email we reserve the right to decline your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Unfortunately sale items are not eligible for returns, exchanges or store credit.
You may exchange any item as long as it meets the returns policy above. Store credit will be issued upon acceptance of the returned items. This will allow you to purchase a different size, colour or a completely different product.
We will only replace items if they are defective or damaged.
Once your return is received, inspected and approved then a refund will be processed promptly via your original method of payment.
You will be notified via email should your return not be approved.
There are certain situations where only partial refunds may be granted:
- any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- any item that is returned more than 14 days after ordering.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com